Effective Date: 5.10.2025
Provider: Dr. Soumya Biswas, MSc, PhD / “we,” “us,” or “the Provider” / Vitanova Solutions
Contact: drbiswas@vitanova-solutions.com| +91 83108 44743
1. Introduction
At Vitanova Solutions, your privacy and trust are paramount. This Privacy Policy explains how we collect, use, store, and protect your personal and health-related information when you engage with our website, programs, consultations, workshops, or audits (collectively, the “Services”). By accessing or using our Services, you agree to the terms described below. If you disagree, please discontinue use of our Services.
2. Information We Collect
We collect information necessary to provide personalised educational and wellness services, including: 2.1 Personal Information
Full name, email, phone number, city, and age; Professional details (optional: occupation, industry, role); Communication preferences. 2.2 Health and Lifestyle Information: Self-reported medical history, diagnoses, or symptoms; Lab results, imaging, and biomarker data (voluntarily provided); Nutrition, sleep, activity, and environmental patterns; Supplement or medication usage (as shared by you). 2.3 Technical Information: Device and browser type, IP address, and approximate location, Cookies and analytics data to improve website performance
3. How We Use Your Information
Your information is used only for educational, service-related, and legitimate operational purposes, such as: Personalised Analysis: To interpret your submitted data and design custom exposome or metabolic plans. Service Delivery: To schedule sessions, share reports, or send instructions related to your audit or program.Client Support: To respond to your queries, feedback, or requests. Program Development: To improve our offerings through anonymised and aggregated insights. Legal Compliance: To meet any applicable laws, regulations, or court orders.Marketing (optional): To send relevant educational updates, newsletters, or offers — only with your consent.
4. How We Store and Protect Your Data
We implement reasonable safeguards to protect your data, including secure cloud storage and restricted access. Your data may be stored and transmitted via trusted third-party tools such as Google Workspace (Gmail, Drive, Meet), Microsoft OneDrive, Outlook, Zoom, WhatsApp, Notion, or equivalent secure platforms. While we take strong precautions, no digital system is 100% secure. By sharing data, you acknowledge and accept this residual risk.
5. Data Retention
We retain personal and health data only as long as necessary to fulfil the purpose of collection, meet legal obligations, or resolve disputes. You may request deletion of your data at any time, subject to legal or audit requirements.
6. Sharing and Disclosure
We do not sell, rent, or trade your information. Your data may be shared only in the following circumstances: Legal Requirement: When required by applicable law or judicial order. Internal Operations: With administrative staff or subcontractors who support service delivery (under confidentiality agreements). Research or Education: In anonymised or aggregated form only, without identifying you personally.
7. Your Rights
Depending on your jurisdiction, you may have the right to: Access, review, and correct your data; Request deletion or withdrawal of consent; Request a copy of the information we hold about you; Opt out of non-essential communications at any time. Requests can be made via drbiswas@vitanova-solutions.com. We will process them within 30 days, except where retention is legally required.
8. Cookies and Tracking Technologies
Our website may use cookies or analytics tools (such as Google Analytics) to track performance, user behaviour, and improve user experience. Cookies do not give us access to your computer or personal files. You can manage or disable cookies through your browser settings.
9. Communication Consent
By providing your contact information, you consent to receive communications related to: Your active programs, audits, or consultations; Educational resources, webinars, and updates; Occasional promotional offers (you may opt out anytime). You can unsubscribe via email footer links or by contacting us directly.
10. International Data Transfers
If you are located outside India, your data may be transferred and processed in India or other jurisdictions where our cloud service providers operate. By using our Services, you consent to such transfers while acknowledging that privacy laws may differ from those in your region.
11. Children’s Privacy
Our Services are intended for adults (18 years and above). We do not knowingly collect or store data from minors. If we become aware of such data, we will delete it immediately.
12. Updates to This Policy
We may revise this Privacy Policy periodically to reflect legal, operational, or service changes. The updated version will carry a new “Effective Date.” Your continued use of our Services after updates implies acceptance of the revised terms.
13. Third-Party Links
Our site may include links to external websites. We are not responsible for their content, privacy practices, or data policies. Please review each third-party policy before sharing information.
14. Grievance and Contact Information
If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact: Dr. Soumya Biswas, MSc, PhD, email: drbiswas@vitanova-solutions.com, phone: +91 83108 44743, Bengaluru, India
15. Consent
By engaging with our website, programs, or services, you confirm that you: Have read and understood this Privacy Policy; Voluntarily consent to data collection, storage, and processing as described; and Accept the associated residual risks of digital communication.